Frequently Asked Questions

  • Baggage
ShuttleBusCR allows two pieces of checked baggage and two carry-on pieces for each passenger. Surfboards and other equipment have a fee of $10.00 per route.
  • Lost Baggage
ShuttleBusCR will not be liable for lost baggage since, baggage is never removed from the passenger's presence, and is stored in the passenger compartment in which the passenger is riding. A passenger's baggage remains, at all times, the responsibility of the passenger.
  • Traveling with Kids
ShuttleBusCR welcomes the opportunity to serve our "junior" passengers. Children two (2) years of age and younger travel free with a paying adult. If making an online reservation, please indicate the number of children traveling so that we can set a Baby seat, as Costa Rica law does not allow children to ride in the lap of an adult.
If your child is under the minimum age/weight standards set by the Costa Rica, you are required to supply an approved car seat for each child that the law applies to or ShuttleBusCR provides one for a feee of $3.00. It is the responsibility of the parent or guardian traveling with the child to make sure that the child is in compliance with the Costa Rica Child Passenger Restraint Requirements.
  • Lost & Found
If you just got off your ShuttleBusCR van, and you believe that you left something onboard, call ShuttleBussCR Dispatch office by dialing 506.2645 6336. We will attempt to intercept your van and try to find your missing articles.
If you believe that you left something on a ShuttleBusCR van, and a day or more has passed by, contact our Customer Service department by dialing 506.2645 6336 or by email at
The most common items left on our vans includes jackets and sweaters, cell phones, and small carry-on bags. Please check to see that you have all of your belongings before you get off your van.
  • Cancellation Policy
At ShuttleBusCR, we understand about circumstances may arise which may change your trip plans. We do refund for any reservation cancelled 24 hours prior to the pick up time.
We will not refund payments if cancellation occurs with 23 hours of pick up time or no show without notifications.
  • Flights on Delay Status
We understand that flights may be delayed for different reasons. For San Jose Airport and Liberia Airport, we will wait up to 1 hour after the scheduled arrival time of the carrier, after 1 hour there is a fee of $3 per hour.
If you have the possibility to communicate us about your delay, please call us at 506+26456336 in order to be prepared for it.
Before any Airport Pick Up or Drop Off, ShuttleBusCR staff will check with the Airport´s website your arrival time in order to know your flight status. It can change without notice during the flight.
  • Non Smoking Cars
All shuttles are non smoking and air conditioned. The fleet of vehicles is primarily made up of vans with seating for up to 10 passengers, plus seating for the driver.
  • Reservations in Advance
Reservations can be done 24 hours in advance. However, we highly recommend you to make your reservations in advance.
  • Tip for the driver
Tips are at the discretion of the passenger and according to the service they received.


Shuttle Service

Get to your Monteverde hotel efficiently and effectively. will transfer you! is a Monteverde Transportation Operator for door-to-door ground transportation. We operate transfers from / to Monteverde to any Costa Rica Destination.

Booking with is the easiest and most economical way to move door-to-door from the Monteverde Hotels and Costa Rica airports, rural areas and destinations. With  you will enjoy a personalized welcome and great service.

Group Bookings

Group Bookings

Take the advantage from our groups (group of 10 persons or more) and tailor made service team, highly experienced in arranging a variety of ground transport services.

Our Fleet

Vans, mini- Vans, 25 passengers and motorcoachs are available to support your transportation to Monteverde. Shuttles go daily to any Costa Rica Destination. From San Jose to Monteverde at 8:00am and 2:00pm